Traveler’s Guide: FAQs

General Information FAQs:

What types of tours do you offer?

We offer a variety of tours, including cultural city tours, desert excursions, mountain trekking, and custom private tours tailored to your preferences.

How many people can join a tour?

Our group tours can accommodate up to 18 people per vehicle, while private tours can be customized for any group size.

Are your tours suitable for children or families?

Yes, we have family-friendly options and can tailor tours to accommodate children of all ages.

What is the minimum number of participants required for a group tour?

Our group tours have no minimum requirement; we operate tours even with a single participant, with a daily departure.

Do you provide tours in multiple languages?

Yes, we offer tours in English, French, Spanish, and other languages upon request. Please let us know your language preference in advance.

How far in advance should I book my tour?

We recommend booking at least two weeks in advance for guaranteed availability, especially during peak seasons.

Can you accommodate last-minute bookings?

Yes, we can often accommodate last-minute bookings depending on availability. Contact us directly for urgent requests.

 

Booking & Reservations FAQs:

How do I book a tour?

You can book directly through our website or contact our customer service team by phone or email for assistance.
Website: https://marrakechcitylife.com/
Email: Booking.marrakechcitylife@gmail.com
Phone: +212660326633

Can I make a reservation for a specific date?

Yes, our booking system allows you to select your preferred date based on availability.

Is it possible to schedule my reservation after booking?

Yes, you can schedule your reservation up to 24 hours before the tour date, subject to availability, less than 24 hours, an extra charge will be applied, 

Do you offer discounts for group bookings?

Yes, we provide discounts for groups of 8 or more people. Please get in touch with us for a personalized quote.

Is a deposit required to secure my reservation?

Yes, a deposit is required at the time of booking to secure your spot.

Can I book multiple tours at once?

Absolutely! You can book multiple tours simultaneously through our website or by contacting our team for a tailored package.

Can I pay the remaining balance in cash upon arrival?

Yes, you can settle the remaining balance in cash with our guide, in either local currency (MAD), Euros, or USD.

Do you operate tours during Aid Adha in Morocco?

In 2025, Aid Adha is expected to fall on Friday, June 6, and Saturday, June 7. We will not be operating tours two days before (June 4-5) and two days after (June 8-9) the holiday to observe this important celebration and due to limited local services. We encourage travelers to plan their tours outside these dates for the best experience. Please feel free to contact us for further assistance with your travel plans around this period.

Do you operate tours during Ramadan in Morocco?

Yes, we operate tours as normal during Ramadan. While some local services may have adjusted hours, our tours remain unaffected, and we ensure that all activities and accommodations are available for our guests. Our team is experienced in managing tours during this period, ensuring a seamless and enjoyable experience for all travelers. If you have any specific requests or concerns while traveling during Ramadan, please feel free to reach out to us.

 

Accommodation Details FAQs:

What types of camps are available in the desert?

We offer both Standard and Luxury camps. The Standard option provides traditional tents, while the Luxury camp offers more comfort, including private bathrooms, larger tents, and additional amenities.

What is the difference between a standard camp tent and a luxury camp tent?

The main difference lies in the level of comfort and amenities provided:

  • Standard Camp Tent: These tents offer a more authentic desert experience with basic facilities. They include comfortable bedding, shared bathroom facilities, and traditional Berber-style interiors. This option is ideal for travelers looking for a simple, budget-friendly stay.
  • Luxury Camp Tent: Our luxury tents provide a higher level of comfort and privacy. They are equipped with en-suite private bathrooms, hot showers, larger bedding, and sometimes even air conditioning or heating (depending on the season). The interiors are more spacious and decorated with modern Moroccan touches, making this option perfect for travelers seeking a more comfortable and refined experience in the desert.

Can I choose my accommodation before i book?

Yes, you can select from our recommended options based on your preferences. Luxury upgrades are available for an additional cost.

Can I upgrade to the luxury camp tent after I’ve made my booking?

Yes, you can upgrade to the luxury camp tent anytime before your tour for an additional cost of 70€ per person. To upgrade, please use the following link: Upgrade to Luxury Camp Tent. Once you complete the payment, please confirm your upgrade with us, and we’ll make the necessary arrangements for your stay.

Can I book my own desert camp instead of the one provided in the tour package?

Yes, you are welcome to book your own desert camp independently if you prefer. However, please inform us in advance so we can coordinate the logistics accordingly, such as adjusting transportation and pick-up/drop-off times. Note that the cost of the independently booked camp will not be included in our tour package price.

Do you offer family tents in your desert camps?

Yes, we have family tents that can accommodate up to 4 people comfortably in our camps.

Do the desert camps and hotel provide toiletries and towels?

Yes, all Camps, Hotels, Riads, and Kasbahs provide basic toiletries and towels for your convenience.

Transportation & Pick-up / Drop-Off FAQs:

Where will I be picked up for the tour?

We pick up guests from their accessible accommodation or a nearby convenient location. You will receive a confirmation with the exact pick-up point the day before the tour.

Where will I be dropped off at the end of the tour?

The drop-off will be at your accommodation if it is accessible by car. If it is not directly accessible, we will drop you off at the nearest convenient location. Our team will ensure it is as close as possible and will assist you with directions if needed.

Will there be enough space for my luggage during the tour?

Yes, our vans have ample space for regular luggage, and it will be transported with you throughout the tour. You will have access to your luggage anytime during the journey. Regular luggage includes standard-sized suitcases, backpacks, or carry-on bags.

For special luggage (such as large sports equipment, musical instruments, or oversized items), please contact us in advance so we can make appropriate arrangements. Examples of special luggage include bicycles, surfboards, golf bags, or large camera equipment cases.

What time will we arrive in Fes or Marrakech at the end of the desert tour?

  • For our 3-day desert tour that concludes in Fes, the arrival time is typically around 7:00 PM (19h:00) on the final day.
  • For those returning to Marrakech, arrival is expected around 8:00 PM (20h:00) on the last day of the tour.
Please feel free to reach out to us directly through our contact form. We’ll be happy to assist you and provide answers by email.
Still Have Questions? Contact Us!