Traveler’s Guide: FAQs

Our group tours can accommodate up to 18 people per vehicle, while private tours can be customized for any group size.

Yes, we have family-friendly options and can tailor tours to accommodate children of all ages.

Our group tours have no minimum requirement; we operate tours even with a single participant, with a daily departure.

Yes, we offer tours in English, French, Spanish, and other languages upon request. Please let us know your language preference in advance.

We recommend booking at least two weeks in advance for guaranteed availability, especially during peak seasons.

Yes, we can often accommodate last-minute bookings depending on availability. Contact us directly for urgent requests.

Yes, our booking system allows you to select your preferred date based on availability.

Yes, you can schedule your reservation up to 24 hours before the tour date, subject to availability, less than 24 hours, an extra charge will be applied, 

Yes, we provide discounts for groups of 8 or more people. Please get in touch with us for a personalized quote.

Yes, a deposit is required at the time of booking to secure your spot.

Absolutely! You can book multiple tours simultaneously through our website or by contacting our team for a tailored package.

Yes, you can settle the remaining balance in cash with our guide, in either local currency (MAD), Euros, or USD.

In 2025, Aid Adha is expected to fall on Friday, June 6, and Saturday, June 7. We will not be operating tours two days before (June 4-5) and two days after (June 8-9) the holiday to observe this important celebration and due to limited local services. We encourage travelers to plan their tours outside these dates for the best experience. Please feel free to contact us for further assistance with your travel plans around this period.

Yes, we operate tours as normal during Ramadan. While some local services may have adjusted hours, our tours remain unaffected, and we ensure that all activities and accommodations are available for our guests. Our team is experienced in managing tours during this period, ensuring a seamless and enjoyable experience for all travelers. If you have any specific requests or concerns while traveling during Ramadan, please feel free to reach out to us.

The main difference lies in the level of comfort and amenities provided:

• Standard Camp Tent: These tents offer a more authentic desert experience with basic facilities. They include comfortable bedding, shared bathroom facilities, and traditional Berber-style interiors. This option is ideal for travelers looking for a simple, budget-friendly stay.
• Luxury Camp Tent: Our luxury tents provide a higher level of comfort and privacy. They are equipped with en-suite private bathrooms, hot showers, larger bedding, and sometimes even air conditioning or heating (depending on the season). The interiors are more spacious and decorated with modern Moroccan touches, making this option perfect for travelers seeking a more comfortable and refined experience in the desert.

Yes, you can select from our recommended options based on your preferences. Luxury upgrades are available for an additional cost.

Yes, you can upgrade to the luxury camp tent anytime before your tour for an additional cost of 70€ per person. To upgrade, please use the following link: Upgrade to Luxury Camp Tent. Once you complete the payment, please confirm your upgrade with us, and we’ll make the necessary arrangements for your stay.

Yes, you are welcome to book your own desert camp independently if you prefer. However, please inform us in advance so we can coordinate the logistics accordingly, such as adjusting transportation and pick-up/drop-off times. Note that the cost of the independently booked camp will not be included in our tour package price.

Yes, we have family tents that can accommodate up to 4 people comfortably in our camps.

Yes, all Camps, Hotels, Riads, and Kasbahs provide basic toiletries and towels for your convenience.

The drop-off will be at your accommodation if it is accessible by car. If it is not directly accessible, we will drop you off at the nearest convenient location. Our team will ensure it is as close as possible and will assist you with directions if needed.

Yes, our vans have ample space for regular luggage, and it will be transported with you throughout the tour. You will have access to your luggage anytime during the journey. Regular luggage includes standard-sized suitcases, backpacks, or carry-on bags.

For special luggage (such as large sports equipment, musical instruments, or oversized items), please contact us in advance so we can make appropriate arrangements. Examples of special luggage include bicycles, surfboards, golf bags, or large camera equipment cases.

• For our 3-day desert tour that concludes in Fes, the arrival time is typically around 7:00 PM (19h:00) on the final day.
• For those returning to Marrakech, arrival is expected around 8:00 PM (20h:00) on the last day of the tour.

A2: A day trip to the Ourika Valley usually lasts between 6 to 8 hours, including travel time to and from Marrakech. The drive itself is about 1 to 1.5 hours each way, depending on traffic and road conditions.

A3: Absolutely! The Ourika Valley offers a refreshing escape from the bustling city of Marrakech. It’s highly recommended for those seeking nature, cultural immersion with Berber communities, scenic views, and the chance to hike to waterfalls.

A4: Key attractions include:

• Setti Fatma: A small village that serves as the starting point for treks to the Ourika Valley waterfalls.

• Ourika Valley Waterfalls: A series of seven cascades. The hike to the first waterfall is relatively easy, while reaching the others requires more effort and sturdy shoes.

• Traditional Berber houses: Opportunities to see and learn about the traditional way of life of the Amazigh (Berber) people. Some tours include a visit to a local family’s house for mint tea.

• Traditional Markets (Souks): If your trip coincides, you might be able to visit local markets like the Ourika Market (Mondays) or Aghbalou Market (Thursdays).

• Argan Oil Cooperatives: Many tours include a stop at a cooperative where you can see how argan oil is produced by local women.

A5: Wear comfortable walking shoes or hiking boots with good grip, as the terrain can be uneven and sometimes slippery, especially near the waterfalls. Dress in layers, as temperatures can vary significantly between Marrakech and the valley, even dropping considerably at higher altitudes. Lightweight, modest clothing is generally recommended. A hat, sunglasses, and sunscreen are also advisable. If you plan to swim in the natural pools (which are often very cold), bring swimwear and a change of clothes.

A6: Yes, you can swim in the natural pools at the base of the waterfalls or in the Ourika River. Be aware that the water is typically very cold, even in summer.

A7: Yes, the Ourika Valley day trip is generally suitable for families, though consider the difficulty of the waterfall hike if you have very young children or those with mobility issues. Many tours offer private transport and guided walks at a relaxed pace.

A8:

• Comfortable walking shoes/hiking boots

• Layered clothing

• Hat, sunglasses, sunscreen

• Water bottle

• Cash for tips, souvenirs, or additional purchases (credit card facilities are limited)

• Camera

• Swimwear and a towel if you plan to swim

A9: Most organized tours include:

• Round-trip transportation from Marrakech (by private car, minivan, or shared bus, depending on your chosen option).

• An experienced driver and/or English-speaking guide.

• A visit to Berber villages and potentially an Argan oil cooperative.

• A guided walk to the Setti Fatma waterfalls.

• Lunch is included depending on your chosen option (see Q10).

• Mineral water might also be provided.

A10: We offer three lunch options to cater to different preferences:

• Option 1: No Lunch included.

• Option 2 (Lunch Included with Group): For those who prefer convenience, this option includes lunch and is offered as part of our group tours. You’ll dine with your fellow travelers.

• Option 3 (Private Tour with Lunch Included): Enjoy a more personalized experience with a private car and a delicious lunch included, perfect for those seeking comfort and flexibility.

A11: Most riads in the Marrakech Medina are not accessible by vehicle. Therefore, we will provide you with a convenient meeting point located close to your riad or hotel. Our pick-up process is organized efficiently, starting with travelers located furthest from Ourika and proceeding one by one based on location and distance, ensuring a smooth start to your day.

A12: We understand that plans can change. Our cancellation policy is as follows:

• 24 hours or more before trip departure: You will receive a full refund.

• Less than 24 hours before trip departure: A refund is not guaranteed but may be possible depending on the circumstances. We encourage you to contact us as soon as possible if you need to cancel within this window.

A13: We prioritize the security of your payment data. All online payments are processed through secure, encrypted platforms that comply with industry standards. We do not store your credit card details on our servers. You can typically pay using major credit/debit cards (Visa, MasterCard) or other secure online payment methods. Look for security indicators like a padlock icon in your browser’s address bar and “https://” in the website URL when making a payment.